You Don’t Manage What You Don’t Measure
I’ve had variations on the same conversation three times in the last month. Senior leadership in a company is frustrated because their website keeps going down, their email system isn’t stable, or they’re frustrated by the pace of new features rolled out to their systems and applications. In all three cases they asked me about how to reorganize to fix the issues. I asked all three of them what the metrics were telling them, and not one of them were…